SHIPPING POLICY
SHIPPING OR PICK IT UP
You can choose whether you want to send your piece of jewelry by post or pick it up in the jewelry studio at Neustiftgasse 10, 1070 Vienna.
PICK-UP AT THE STUDIO
As soon as your jewelry is ready, I will send you a message, we will arrange a time for collection and then you finally hold your piece of jewelry in your owen hands!
INSURED SHIPPING
As soon as your order is ready, your piece of jewelery will be well packed and sent with the Austrian Post. I will send you a message with the tracking number so that you can always see where your package is and when it is expected to be delivered.
SHIPPING COUNTRIES
Deliveries are currently only possible to Austria and Germany. If you want to have the package delivered to another country, please write to me and we will find a solution!
SHIPPING COSTS AND DURATION
Shipping in Austria: 6€, takes 2-3 working days
Shipping to Germany: 15€, takes 4-5 working days.
Collection from the studio: Free of charge, we will arrange a collection date!
RETURNS
Since I am a young company, the costs for return shipments cannot be covered at the moment. Because the price of each piece of jewelry is calculated very tightly to offer you the cheapest price and it does not include a margin for returns. Please return the jewelry at your own expense. Or you are welcome to return your unworn piece of jewelery directly to the studio in Vienna (we will arrange a time for this).
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This is a compact summary, all terms and conditions can be found here.
REFUND POLICY
If the piece of jewelery you ordered does not fit you or you have any questions, please send me a message and we will find a solution.
RIGHT OF WITHDRAWAL
With online orders you have 14 days return period for unworn, undamaged goods without giving reasons. Write me (eg. an e-mail), or send jewelry back to me within 14 days, the date of the package/postmark applies.
The beginning of your cancellation period starts with receipt of the piece of jewellery, the delivery date. The return must be made within 14 days of this delivery.
Custom made, special requests or engraved pieces cannot be returned as I can no longer resell them.
Since I am a young company and calculate the price of each piece of jewelry very tightly in order to offer you the cheapest price, my prices also do not include a margin for returns. Therefore, the costs for return shipments cannot be covered at the moment. Please return your jewelry at your own expense. If you are living in Vienna, you are welcome to bring your unworn piece directly to the studio (we will arrange a time for this) otherwise you can send it back by post.
The address for returns is:
Schmuckatelier z.H. Johanna Gradauer
Neustiftgasse 10/1/1
1070 Vienna
A U S T R I A
WITHDRAWAL TEXT
You are welcome to use this text for your written revocation and send it to me by e-mail or print it out and send it with your return.
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Dear Johanna Gradauer from ZIERKUSS,
I hereby make use of my right of withdrawal and withdraw from the contract concluded with you when purchasing your website www.zierkuss.com within the statutory period. The piece of jewelery is unworn and undamaged. I ask you to confirm receipt of this letter and the termination of the contract in writing.
your name, date, address
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This is a compact summary of the refund policy, all terms and conditions can be found here.